Featured Insights

Featured Insights

Grid Modernization: Utility 2.0 has Arrived, but it Brings Opportunity and Caution

For years, utilities have struggled to define the more responsive operational systems and customer-centric performance models that would trumpet the arrival of Utility 2.0. Lacking a singular event marking the shift, it seems more likely a steady, incremental advance through technology deployments, analytics and a focus on customer engagement represents the path towards a continually evolving future state. As we have seen with the progress to date, further advances will require continuing coordination within utilities, their regulators and customers to ensure a sustainable path forward.

The 2017 Strategic Directions: Smart City/Smart Utility Report finds many service providers wrestling with the need to update aging systems to support the transition to a Utility 2.0 model. From electricity and water to natural gas utilities, service providers have been deploying data collection and transmission sensoring equipment for years. In fact, only 14 percent of respondents indicate they do not include smart infrastructure implementation as part of their repair and replacement programs and/or capital plans.