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Customer Information Systems

Your Partner in Improving Business Systems

Services that manage the cost of application ownership and maintenance while improving business processes, operations and efficiency. Addressing changes to customer expectations.

120

global office locations

7,000

active projects worldwide

100%

employee-owned, one of the
largest ESOPs in the United States

Improving Business Systems to Meet the Expectation of a New Utility Consumer

CIS replacement and/or improvement is an ongoing C-level priority for all utilities. Aging legacy CIS applications in conjunction with new cloud technologies and the demand for more 24/7 customer self-service are fueling this digital strategy. Cloud solutions are lowering the cost of application ownership and maintenance while improving business processes, customer operations, and meter data, thus improving efficiency.

We were the first company to achieve Oracle Partner Network’s Specialized distinction in North America for Oracle Utilities Customer-To-Meter (C2M) (formerly known as Oracle CC&B) —a status we have maintained since 2013.

Full lifecycle deployment and support

Assessment, Roadmap, organizational preparation and training

Managing the complete start to the vendor selection process.

Metric-based, scheduled project quality assessments

CIS health assessment benchmarked and evaluated for optimization

CIS Brochure Cover

Connected Customer Services for Customer Information Systems

Aging legacy CIS applications in conjunction with new cloud technologies and the demand for more 24/7 customer self-service are fueling this digital strategy cloud solutions are lowering the cost of application ownership and maintenance while improving business processes, customer operations, and meter data, thus improving efficiency.

We were the first company to achieve Oracle Partner Network’s Specialized distinction in North America for Oracle Utilities C2M (formerly known as Oracle CC&B) —a status we have maintained since 2013. This distinction is recognition in delivering Oracle solutions through proven success, business results and competency development.

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Supporting Utility’s Ability to Engage with Customers at the Next Level

We were the first company to achieve OracleTM Partner Network’s Specialized distinction in North America for Oracle Utilities Customer-To-Meter (C2M) (formerly known as Oracle CC&B) —a status we have maintained since 2013. This distinction is recognition in delivering Oracle solutions through proven success, business results and competency development.

 

Proven CIS Expertise and Tools

Our CLARITY intellectual capital and pre-built project artifacts deliver a high-performing solution with reduced risk and cost. Reduced Risk, Increased Efficiency of Data Migration. Black & Veatch has taken a step forward to make data migration a success by defining a set of preformatted data files to help simplify and expedite the data migration process. Our approach focuses on quickly getting the core information into the new system to allow your data to be used throughout the project.

 

Project Management Excellence

Our methodology emphasizes getting it done right the first time with a relentless focus on accuracy and completeness. Keys to this approach are communication, planning and work monitoring.

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