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Customer Programs

Your Partner in Delivering Value to Your Customers

Customer program strategy design to bring more value to utility energy consumers to meet an evolving level of engagement and expectations.

120

global office locations

7,000

active projects worldwide

100%

employee-owned, one of the
largest ESOPs in the United States

Experts Providing New Strategies to Deliver More Value to Utility Consumers

As energy delivery changes, the utility business model is evolving to accommodate these new needs. This new level of engagement is driving innovative options to meet their needs. Utilities can no longer assume they will be the singular energy provider as options emerge regularly.

We work with utilities to define key services and products that will deliver value to both their customers and their business. We help utilities uncover opportunities with customer segments like key and large account consumers. In this example, we can help utilities achieve goals and operate with more flexibility, reliability and retention of the load.

Strategies to increase service value

Discovery, acceleration of new revenue opportunities

Solutions to unlock new capabilities, tools

Expertise in business case design, programming

customer programs brochure cover

Connected Customer Services for Customer Program Strategies

We work with utilities to define key services and products that will deliver value to both their customers and their business. We help utilities uncover opportunities with customer segments like key and large account consumers. In this example, we can help utilities achieve goals and operate with more flexibility, reliability and retention of the load. Utilities are also looking to develop customer offerings that improve the quality of service. Our consultants can design a variety of marketplace offerings for appliance use and related solutions.

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We Strive to Help Utilities Become the Preferred Energy Partner to Their Consumers

We have been working with global utilities for decades defining offerings supporting demand response and energy efficiency programs improving grid resiliency.

We often utilize data from meters and electronic monitoring devices to help inform the quality of service programs for utility customers. Our award-winning Oracle Customer Information System (CIS) practice has helped many Utilities modernize their legacy CIS solution to provide enhanced customer care on a new digital platform. These high-touch, value-added services help consumers improve the efficiency of their energy consumption along with the quality of service being delivered to the equipment.

We seek partners in innovation. Let's start the conversation.