Our customer engagement and operations projects, including program design and utility billing and customer information systems, have benefited more than 130 million customers worldwide. Utilities are under increasing pressure to show customers value for rates paid and enhance customer engagement and participation in various conservation, demand response and/or energy efficiency programs. Black & Veatch works with utilities to maximize their distribution automation and smart grid investments through tailored, customer-focused programs and technology solutions. Our clients improve their return on investment and overall customer satisfaction through programs that provide information, choice and the ability to better manage energy use through: Demand-side management system design and architecture. Digital strategy. Design and implementation of a mobile customer experience. Customer segmentation and retail program design. System selection, integration and implementation. Program implementation. Customer Information Systems The success and ability to grow and enhance customer programs hinges largely on a modern customer information system (CIS). For system integration and implementation, we are a certified Oracle® implementation partner and the first Oracle Partner Network member to earn Specialized status in North America. Our exclusive focus on utility CIS programs has enabled us to develop our CLARITY® toolset that provides transparency, reduces program risk and complexity, overall project timeline and confidence through project go-live and optimization. Our tools, specialized utility experience and customer focus are the reasons why Black & Veatch has a 100 percent client satisfaction rating for our Oracle Customer Care & Billing implementation, system integration, program management and rescue projects. 0 Related Insights FLNG Solutions Prove To Be Much More Than Potential It was roughly a decade ago when the initial introduction of floating liquefied natural gas (FLNG) solutions sought to help bring uneconomic gas reserves offshore, such as those in remote locations, to the market. Over the past few years, however, we’ve watched as offshore FLNG capabilities have moved closer to the mainland, offering a very flexible and economical solution to operators looking to offload their supply around the world. Four Big Trends in Gas-to-Power Hold Promise for U.S. Market Major energy shifts are afoot, and the United States will play a critical role going forward. The EIA projects that by 2022, the U.S. will become a net energy exporter, according to its newly released Annual Energy Outlook 2018. For natural gas, this shift will happen even earlier, around 2020, the EIA says. Market Strives to Deliver Over Pipeline Challenges As if the persistent low-price environment wasn’t enough, rampant natural gas production in the Appalachian and Permian Basins is ramping up concern that pipeline take-away capacity can’t keep up. This comes as the United States natural gas industry prepares to enter one of its strongest growth periods to date, driven by increasing global demand for low cost natural gas supplies and growing domestic demand for cleaner energy sources. Southeast Asia’s Journey Toward a Cleaner Energy Future Strong economic growth, low gas prices and environmental goals are transforming natural gas demand in Southeast Asia. Liquefied Natural Gas Continues Growth Trajectory While Challenges Linger In the United States, it’s become somewhat of a modern gold rush: drillers racing to free deeply trapped natural gas to quench rising global demand, fueled by an accelerating migration away from coal and the desire for cleaner-burning, greener power options. Ready to Learn More? Complete a short form to request more information and a specialist will contact you.